This paper addresses the issue of service quality evaluation within the higher education sector
and stresses the need to develop measures that are both psychometrically and practically …

Purpose – Service quality and customer satisfaction have traditionally been conceptualised
and measured using cognitive indicators. This paper aims to build on the body of literature …

… What O’Neill and Williamson have achieved, in assembling this collection of outstanding …
In this very instructive, wide-ranging, and most welcome volume, Martin O’Neill and Thad …

Wine tourism has emerged as a growing area of special interest tourism in Australia, and is
an increasingly significant component of the regional and rural tourism product of Western …

This paper seeks to investigate the conceptualisation and measurement of the service
quality construct and its relationship to behavioural intention through an application of the …

This article is concerned to eliminate a number of possible confusions in egalitarian thought.
I begin by showing that the most plausible forms of egalitarianism do not fit straightforwardly …

Purpose – The purpose of this paper is to examine the underexplored niche market potential
of craft beer, especially as it may relate to independent food and beverage operations, as a …

Risky decision-making is altered in humans and animals with damage to the orbitofrontal
cortex. However, the cellular function of the intact orbitofrontal cortex in processing information …

… Martin O’Neill and Jack Carlsen are senior lecturers in hospitality and tourism in the School
of Marketing, Tourism and Leisure in the Faculty of Business and Public Management at …

<p>This paper investigates the conceptualisation and measurement of service quality within
the higher education sector in Western Australia (WA). It addresses the prominence of the …